Are your products legal to buy and use?
Yes, all products on our website are intended for legal use by adults 21+. Please check your local laws regarding the use and possession of smoking accessories before purchasing.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Shipping time depends on your location:
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Domestic (US): 3–7 business days
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International: 7–14 business days (customs may vary)
You’ll receive a tracking number once your order ships.
What payment methods do you accept?
We accept major payment methods, including:
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Credit/Debit Cards (Visa, Mastercard, etc.)
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PayPal
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Apple Pay / Google Pay (if supported)
All payments are processed securely.
Can I return or exchange my order?
We accept returns for unused and unopened items within 14 days of delivery.
Due to the nature of our products, used items cannot be returned for hygiene reasons.
Please contact our support team for return authorization before sending anything back.
How do I clean my water pipe or nectar collector?
We recommend using isopropyl alcohol and coarse salt.
Simply pour the mixture into the piece, shake gently, and rinse with warm water.
Avoid boiling glass or using metal tools to prevent damage.
Do you offer discreet packaging?
Absolutely. All orders are shipped in plain, unmarked packaging for your privacy.
There is no mention of our brand or product type on the outside.
What size bowl/joint fits my piece?
Each product listing includes detailed sizing (e.g., 14mm or 18mm male/female).
If you’re unsure, feel free to contact us with a photo or product name, and we’ll help you find the right fit.
What happens if my glass arrives broken?
We securely package every order, but if your item arrives damaged, take a photo immediately and contact us within 48 hours.
We’ll send a free replacement or refund depending on stock availability.
Can I change or cancel my order after placing it?
We start processing orders quickly, but if you contact us within 2 hours, we’ll do our best to accommodate changes or cancellations.
Do you ship internationally?
Yes, we ship worldwide to most countries.
Please ensure your country allows the import of smoking accessories.
Customs fees or delays are the responsibility of the buyer.